Interview: Madame Tulle on the Word No

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Madame Tulle, 17, is our head of quality, and she has said ‘no’ to 2,114 collars this year. We found her on a velvet chair beside the cutting table, supervising a steaming iron.

‘The seam was a whisker too wide,’ she explained, regarding a rejected piece. ‘It would have been noticed by six cats and a ghost.’ Asked about her secret, she blinked slowly. ‘I want to love it,’ she said, ‘and I cannot, because it is not perfect. And that, my darling, is why you are here, and why I am on this chair.’ We were dismissed with a flick of the tail.

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